When your team drive you up the wall

The hardest part of work,

is to pretend you’re working hard.

You can only stack so many papers,

or shuffle so many business cards.

In one tab you’ll have your email.

And the other you’ll have your shows.

And you can switch between them so quickly

Your boss hardly knows.

Hulu shows the Office,

Youtube has dancing Dogs.

Amazon sells lots of books,

On Ebay you bought some Pogs.

An online game of Scrabble

Makes you think of many words.

But when nature calls you leave,

And beat angry birds.

But once you tire of Facebook,

And you’ve written too many Tweets.

You’ll stroll down to the break room,

And help yourself to treats.

And if there is a co worker,

with semi-engaging news

You’ll only stop and gossip,

for at least an hour or two.

Other times you’ll play ping pong,

your favourite company perk.

It’s amazing what you get done.

when you come to work.

By Evan James Griffin

57983170 - modern multi-ethnic managers discussing ideas at meeting


Does this sound like many of your team members?

There is one fact in business that is always true, no matter what business you are in. You will never build a great business on your own, and the bigger and better the business you want, the bigger and better team you will need.

Having team members is one thing, but having WINNING team members is another. So how do we build winning teams?

Here are the 6 Keys of a Winning Team to get you started…

Key #1 – Strong Leadership

Do you regularly meet one-on-one with your employees. Do you blame your employees for problems and do they fully take ownership and accountability for what is happening in the business?

Employees are a reflection of the owner.

In a single word, the first key to a winning team is leadership. A strong leader is one that demonstrates integrity and competence. He or she is someone that people trust. Strong leaders also have developed the communication skills to enrol and inspire others to understand and embrace their vision.

A strong leader enrol and inspire a full team to follow him or her. It takes a strong leader to fully appreciate and listen to all perspectives, and then bring the team together on a common goal that is best for the whole group.

Key #2 – Common Goal

Do you have a clear vision for your business or department? Do you have a clearly defined target? Has the goal been effectively communicated with the team? To win the game as a team, it is essential for everyone to share a clearly defined target. The effectiveness of a strong goal is more in what it DOES rather than what it IS. So as a strong leader, the challenge is to get with your team, and set a strong, common goal to bring you together.

Key #3 – Rules of the Game

Can you imagine trying to win a game if you didn’t know the rules? Often employees lack motivation and productivity because the expectations are unclear. Do your employees know the company core values? Have you invested time in defining core values and communicating the company culture to every team member?

The rules in a game define the game. A game with no rules is chaos, and certainly not much fun. The rules in a game define how you win, how you succeed, and communicate the appropriate relationship between the team members – their roles and functions defined.

Clearly defined rules of the game need to be known and followed if you are going to have a winning team.

Key #4 – Action Plan

A fourth key for producing a winning team is to support risk taking. For people to maximize their potential, they need to try new things, even make mistakes! The only people who don’t make mistakes are those who never try anything new. Winning teams will always be willing to stretch their limits. As long as you have defined the rules of the game, the team should be encouraged to innovate within those defined boundaries.

Very simply stated, a great action plan has three components – WHO does WHAT by WHEN. That is it. If you are clear on the goal and the rules, then organise your plan into logical steps, and delegate each step to the right team member. Assign an accountability and deadline, and you are ready to go.

Key #5 – Support Risk Taking

To maximise the potential of every team member, the leader and organisation must support risk taking. What does that mean? It means that fear of mistakes and failure must go. It means that we always solicit and welcome multiple solutions to challenges. It means that right brain, creative thinking is encouraged, and that new ideas and changes are welcomed and rewarded. It means that good is never good enough, and that continuous improvement, innovation, and experimentation are a fundamental part of the culture. Human beings were made to create, innovate, explore, and experiment. If you refuse to support risk taking, you drain the adventure, fun and creativity out of the organisation.

The key is that the other keys must also be in place. A strong leader will add balance, discernment, and integrity to the process. Strong rules of the game will keep the risk within certain borders. In fact, strong rules of the game facilitate and enable risk taking. The action plan keeps the accountabilities for the established routine in place. While the team is innovating and experimenting, they are still performing the necessary bread and butter tasks and responsibilities by sticking to the action plan.

Key #6 – 100%Involvement and Inclusion

Each member must know that they are accepted by the team, and each member must also choose to participate 100%. Those who are not fully engaged pull down the team’s performance. 100% participation creates powerful team synergy. The challenge is to REQUIRE 100% participation from your team. Some of you know that you have team members that need to radically change or leave.

Jim Collins, author of “Good to Great”, was asked how to decide if a person should be kept on a team or if they should be asked to leave. He said it is a simple two question test:

#1 – If the person left today for a better job somewhere else, would you be glad or sad?

#2 – If this person applied for a job with your organisation today, knowing what you know about them, would you hire them?

The answers to those questions provide a clear insight into the action that needs to take place.


Get these keys in place and go out there and win the game!

How to build a dream team

To understand the meaning and importance of a dream team, use this handy acronym:

T E A M – Together Everyone Achieves More.

As every successful entrepreneur knows human capital is the greatest asset of any business. A dream team makes it possible to accomplish the business’s overall objectives, be more productive and ultimately more profitable. But more importantly a great team in place frees the business owner up to concentrate on further growth.

The first step in finding your dream team is to realise that the staff you get are the staff you deserve. This means that the staff you employ is a reflection of either your ability or your inability. The people you attract into your life are a mirror of where you are in your own life. If you are a skilled business owner and a great leader you will attract great people to work for you. Then when you get to this level, it’s rarely necessary to look for people: they usually look for you. All too often it’s the business owner who is the weakest link in the chain of command.

Business owners complain that their sales team is not professional enough but often they refuse to provide adequate sales training or attractive incentives. Others think that if their employees would just be more productive and make fewer mistakes, revenues and profits would increase. However, these same owners have no adequate systems in place to help eliminate human error or maximize efficiency.

Here are four factors that contribute to the success and synergy of a well-rounded team:

  1. Unleashing the Power of Vision

Before you place a recruitment advert, clearly define a vision statement for your business so your team can all play by the same rules. Without one, a business is like a society with no culture.

  1. SMART Goals

Achievement depends on the underlying infrastructure of clearly defined and realistic goals. Goals offer direction to keep the team focused on the mission and vision of the business. Goals should adhere to the acronym for S M A R T: Specific, Measurable, Achievable, Results-oriented and set within a reasonable Time frame.

  1. Rules of the Game and Action Plans

Define boundaries and areas of quantifiable responsibility so that your team know their unique and specialised roles to prevent unnecessary overlap. Provide an action plan. Give each new employee an appropriate title, a written contract, a detailed job description and line of reporting.

  1. Risk Taking

Business teams are like trees – they are either growing or dying. Without being open to some degree of healthy risk, it’s impossible for a team to flourish and push the limits of creativity and performance.

Putting all this altogether plus supporting your team with tools, training, technology and systems will free you up to operate your business from a distance and concentrate on your next profitable venture.


One of the most common questions I get asked by business owners is how they can improve their profits. This is understandable as profit is the one reason anyone is in business. My answer is simple. Increasing profit can only be achieved by working on and improving the variables that contribute toward the profitability of your business.

It’s wise to view your business in terms of five separate and distinct areas. You need to break your business down into a simple schematic. It doesn’t matter what size your business is or what the business does the same schematic still applies. We call it the Business Chassis. When you truly understand how a business works, you’ll realise that profit is the result of many variables and it can’t be directly altered in isolation

Conventional businesses looks at sales from the standpoint of three variables namely sales, expenses and profits defined by the formula: Sales – Expenses = Profits.
In this narrow approach, each variable depends on the other – forcing businesses to look at either increasing sales or decreasing expenses in order to influence margin and ultimatley the profitability of the business.

There are only five ways to truly grow your business: Increasing the number of leads, increasing conversion rates, increasing average transaction size per customer, increasing the number of transactions per customer and increasing profit margins. If you increase all of those factors by just 10 percent, you can give your bottom-line a massive boost.

I want to share five simple, proven (and low-cost) strategies you can use immediately to start feeding more profit to your bottom line. Most of them involve resources you probably already have in your business or little “tweaks” to strategies you may already be using.

Strategy 1

Increase your margins by taking a price increase on your bestselling product or product range. If you don’t know what your strongest product is, now is the time to find out.

Strategy 2

To increase your average rand value sale, create a guarantee especially if none of your competitors have one. Guarantees are great ways to covert customers and establish long-term customer relationships. This is especially true in categories where guarantees are hard to “guarantee” or in industries that don’t offer any. Communicate the guarantee to your target market. This will boost the number of referrals among current clients and increase the number of qualified leads.

Strategy 3

To increase your average number of transactions, create loyalty and referral programs. While a lot of companies use this strategy, many don’t use it correctly. To get the most out of a reward program, it should be targeted at your highest-yield customers, those truly loyal customers or clients who don’t haggle on price. This involves segmenting your client base. Done right, you can create both a rewards program and a referral program that is profitable versus one that simply defaults to discounts or giveaways.

Strategy 4

To increase your conversion rate, create sales scripts for your salespeople and train them. Sales scripts help to frame your sales process. The sales script should uniformly help initiate and build rapport which leads to higher sales.

Strategy 5

To increase your number of leads, test and measure low-cost ways first. Then move to paid advertising. Lead generation is actually the most costly of the profit-boosting strategies. So start with low-cost ways you can track for results before you start spending thousands on an advertising campaign.

Remember, you are looking for incremental increases to your bottom line. A 10 percent increase in each of these areas will make a significant impact on your profits as long as you keep your costs in check.

Profit-building strategies serve a number of very important purposes in business. First, they focus your mind and attention on what needs to be done to maximise your profits. Secondly, by throwing the spotlight on these areas you could learn things about your business you never knew before.


Novice entrepreneurs quickly learn the depth of truth behind the old saying: “It takes money to make money”. Beyond profit, cash flow is king in business. Launching a business can be next to impossible without cash to work with. It is therefore vital for start-up businesses to establish cash flow as quickly as possible during their first year of operation.

Since stiff lending standards continue to cripple many start-ups what can a new business owners do beyond trying to borrow from family and friends and maxing out your credit cards. Here are some funding and cash flow ideas to help you get started. These practical tips will help you to generate cash flow while generating a customer list that will serve as a foundation for repeat business for years to come.

  1. Primary service or product: One of the easiest ways to boost cash flow and profit is to drive your customers to your bestselling (or primary) product or service that has the highest profit margin.
  1. Deposits or pre-paid contracts: If you are in a service business, deposits are a great way to generate cash flow upfront. However, you need to deliver on the back end, or else you won’t be in business for very long. If you have a product-based business, you could also do the same with pre-orders, with a percentage of the final sales price going to secure the order or a certain delivered-by date. The key here is to get creative, as there are endless possibilities in making this model work for you.
  1. Periodic “closed-door sales” for new customers or loyal customers: This is a great way to literally create a captive audience for your product or service. Set it up as a workshop, class or demonstration in an environment you can control and with a sales and pricing process you can direct. For this event, “sale” doesn’t need to mean “discount.” Offering an exclusive, limited-time purchasing period for new customers (and in the future for loyal customers) is an incentive for them to get the latest, greatest, best or most innovative products or those with the greatest value before everyone else.
  1. Shorter payment windows: Depending on your company, you could combine upfront payments with shorter terms, especially if you are in a service category. It’s best to position the shorter terms as an offer with something to act as an incentive for paying early like a small discount. A better option is a small gift or some other kind of added-value offer. You could also position this as both a thank you and an incentive to keep customers consistent with shortened terms.
  1. Loyalty programmes price: Establish a loyalty programme and add enough value so you can charge a nominal joining fee of around R25.00. While there may be some initial costs upfront for producing loyalty cards or customer tracking, the extra cash generated over time ends up going straight to the bottom line. Not only can you create a highly targeted list of better qualified customers, but this is a simple way to easily generate cash quickly just by asking for it.
  1. Don’t Discount: Rather offer additional incentives such as free home delivery to assist you in closing the sale. Focus the customer on the benefits and quality of your product, not the price. Don’t be afraid to lose the sale. That way you will attract only A and B grade customers and clients.

You can expand on these strategies and also look to increase your value adds at different buying, sales or customer contact points along the way. The key is to test and measure what works and what doesn’t because no strategy will work perfectly for you every time. If you market correctly and test and measure everything you do, keeping your winning strategies and killing your losing ones, you will eventually find your cash flow “sweet spot”. That will lead to larger profits, increased cash flow and a healthier, more successful business over time.


The business trend for 2014 is to hire an uncomfortable friend in the form of a business coach. A business coach is not a nice to have – it’s a business growth necessity. It’s possible to survive without a coach but it’s difficult to thrive. What business people don’t realise is the increased profit returns from the guidance of a retained business coach far out way their monthly cost.

When talk turns to business coaching, many business owners have the perception that it’s only for businesses that are struggling or failing. This is a common misconception and couldn’t be further from the truth and here’s why.

A coach can see the wood as well as the trees. They see your business from the outside in and are trained to put business, marketing and sales systems in place which, in our experience, most business owners are not trained in. They listen, make you focus on the game, make you run more laps than you feel like running, tell it to you like it really is and give you ideas you hadn’t thought of. A coach is an educator, a marketing manager, sales director, training co-ordinator, partner, confidant, mentor, and as mentioned earlier, your uncomfortable friend. In the relationship, you are the player and it’s up to you to take the field. The business coach will push you, cajole you, help you be there for you and even do some things with you but realise you have to do the work. In the end only you can be accountable for your success.

When we think about coaching and who benefits from investing in it, a good starting place is to think sports and why Olympiads, who are arguably at the top of their game, invest in and value their coach. Even though they are champions in their field, they recognise three key things that we in the business world can learn from:

1. It’s not failures who look to a coach, it’s those who show the most promise and the greatest commitment to being a winner.

Eric Schmidt of Google and JP Garnier of Glaxo SmithKline have coaches and they already run two of the most successful companies globally. In the sporting world, if investing in a coach was about being weak and failing, why would Tiger Woods and Roger Federer bother to maintain full time coaches? But they do and what they all have in common is a recognition and appreciation of a number of following truths:

  • You don’t need to be sick to get better
  • Your coach doesn’t need to be an expert in your industry or sport to make you one.
  • Our sustained A-game is only possible with an outsider perspective because even   the best have blind spots and miss other possibly better ways of doing things.
  • Even top performer has their off-days and setbacks and a bouncing board with accountability is what gets them through.

2. Being great at something does not mean that you are good at everything and that’s okay.

The brutal truth is that market conditions for businesses have shifted and developing responsiveness to this is non-negotiable if business owners are to successfully go to the next level or be around next year. Getting help with re-strategising, re-prioritising, refocusing, introducing new techniques and investing resources differently to ensure this is done well is not about some sort of admittance “we’ve failed” or “we’ve done something wrong”, it’s about good business. And it works. Studies have shown that coached companies outperform non-coached companies over the life of the business seven-fold. And these sorts of successes are the reason why coaching is one of the fastest growing sectors in the world today.

3. Winning turns the cost of hours spent on getting good at what you do, being disciplined, sweating and sacrificing into a worthwhile investment.

Any top level sportsman will attest to hours spent honing, training, rehearsing and investing in their craft often involving great personal sacrifice. But if you were to ask Pete Sampras, Patrick Lambie or Chad le Clos if it was worth it – the answer would be a resounding yes. Likewise business owners who want to build resilient businesses, especially in tough economic times, need to be investment rather than cost-minded. It’s not about what’s put in but what you get out of it that counts. When it comes to coaching, an experienced, accredited Business Coach with reputable association; a demonstrable track record of helping others to be successful and guaranteed results is undoubtedly able to influence and improve your game often quite dramatically. They are able to provide perspective, accountability, companionship, quality advice, be a bouncing board and ask the hard questions that often need to be asked in order for you to successfully build your dream. The laps that they make you run to get fiscally fit and to build entrepreneurial muscle are so worth it in the end.

Tips That Accelerate Business Growth

If you are interested in targeted free list building, then you need to take heed to the various methods and strategies that you need to implement daily in order to have a successful list building venture. The key to free list building is consistent action. Therefore, you must work on improving your list building campaign every day in order to gradually build your list into the thousands. Listed below are a few tips and strategies that will help you launch a free list building campaign.

The first thing that you need to figure out when doing free list building is the exact target audience that you are trying to reach. Before you begin any type of marketing, you first have to know and understand the market that you are trying to build an email list in. This is very important to know because it will dictate how we promote our website and start the free list building campaign.

The second free list building factor that someone needs to consider involves the capturing of your visitors emails. In order to do this, you must create an email opt in landing page, better known as a name squeeze page. The purpose of this particular web page is to capture the email address of the visitor only. The only option for a visitor who lands on this page is to sign up, or just leave your website. When launching your free list building campaign, this will be the page that you will send the majority of your web traffic to.

The third free list building factor involves ways to send targeted traffic to your name squeeze page. In other words, you want a bunch of traffic to be poured into this squeeze page so that you can build your email list. When doing free list building, you are not trying to pay for traffic in order to build your email list. Therefore, you should implement free traffic generation strategies daily. Just continue to write 3 to 5 articles every single day and submit them to various article directories for some free list building traffic. You can perform some JV ad swaps in order to get other list owners to promote your list for you in exchange for you promoting their list. Also, you can start a blog and funnel the free traffic that comes to your blog to your name squeeze page. A good way to see an instant amount of blog traffic is to submit your blog posts to social bookmarking and social news authority sites like diggs and stumbleupon.com.

By consistently following the suggestions I outlined above, you should have a free list building machine in no time that will funnel dozens of subscribes into your database. By doing the steps above, you will establish a foundation for ongoing, continual success with your internet business. You will gradually see business growth everyday and improve profitability big time just by building an email list of subscribers and customers.


Tips to Manage Your Small Business Growth

  • Must have a comprehensive human resources plan to handle fast growth and peaks and valleys in business activity;
  • Must have job descriptions and a structure for your company;
  • Must have developed standard operating procedures for your business;
  • Must have a strong customer service program – so that customers are not negatively impacted by your fast growth;
  • Must have a strong quality and continuous improvement program;
  • Must ensure that you have the operating structure (whether that means increased inventories, longer hours of work – moving from a one shift operation to a two shift operation; adding more productive equipment); and
  • Must have the cash flow to sustain growth (you will need to pay for more supplies and materials, for labor, for transportation, etc.) – unplanned and/or fast growth can have a big, negative impact on liquidity.

Unlock Your Business Growth in 2013

This is the first in a series of business tips on ways that you as a private practice business owner can overcome the business challenges that you face and unlock your business growth this year.

Create a plan for your business, and you will experience growth in your practice this year! It is that simple. This is one of the most powerful things you can do. When you don’t have a business plan, your business is in fact on hold, and it is the number one reason that businesses fail.

Many of you think business planning is too hard, too time consuming, and too distant from the day-to-day realities of running your clinic.

Nothing, in fact, could be further from the truth. The value of a plan is that it forces you to think through how you are going to generate revenues and grow your practice. The result is a concrete way to keep a focus on what is truly the most important thing to you as the owner of a physical therapy clinic — getting more clients.

If it isn’t complicated, what is it?

Think about a plan as your blueprint to success — a big to-do list.

Think about a business plan as your vision of the overall course and direction of your clinic. A business plan describes the coordinated and systematic way you plan to achieve your vision.

Simply put, a business plan spells out….

· What you want your clinic to be in 5 years, that is, your ultimate vision for your clinic, or the success you dream of.

· Why your clinic exists, its purpose and reason for being, that is, your mission.

· What must be in place for your clinic to reach the level of success you envision or want.

· What you want your business to accomplish this year.

· What you will do in the next 90 days to help you achieve your annual goals.


Your Business Growth is related to your personal growth

If you are interested in growing your business, you may need to work on yourself as a person. Self improvement is a great tool for improving your business. Most people never think about how they could improve themselves to make their business grow, but there are actually some things you can do to improve your self and to make your business more profitable as well. If you want to grow as a person to grow your business, here are some important personal growth tips that can help you out.

Personal Growth Tip #1 – Stay Motivated

First of all, one of the most important ways that you can grow as a person in order to grow your business is to learn to stay motivated. One of the main reasons that online businesses fail is because people lack in motivation. If you want to keep your business going and you want it to grow, you need to learn how to motivate yourself. It’s now always easy to stay motivated, but if you learn how to stay motivated as a person, this will transfer into your business life, helping you to keep motivated with your business, which will help you to grow your business successfully.

Personal Growth Tip #2 – Stop Procrastinating

Another important personal growth tip that you can use to help grow your online business is to stop procrastinating. Procrastination is a personal problem that you need to overcome as a person. If you continue to procrastinate in your life, you can miss out on important things in life, such as finding the right person, making important decisions, and more. It’s important to learn how to avoid procrastinating as a person, and this will improve your business life as well. Procrastination can ruin a business, so if you work on this personally, it will help you to grow your business substantially.

Personal Growth Tip #3 – Keep a Positive Mindset

It’s important that you also learn to keep a positive mindset. Many people suffer from a negative mindset that not only ruins their personal life, but their online business as well. Dwelling on the negative part of life can cause a lot of grief and pain, and looking on the positive side can open up your life in many excellent ways. Start looking on the positive side and you’ll also improve your business, since you’ll think in a different way, which will lead to growth in the long run.

Personal Growth Tip #4 – Build Your Self Confidence

Building up your self confidence is also very important. Many people lack self confidence, and it comes across in their relationships and throughout their entire life. It’s important that you work on building up your self confidence, which will definitely help to improve your personal life as well as your business life. More self confidence on the business end can help you to confidently take on tasks and to work towards the success and profit that you want. When you have a lot of self confidence, nothing can stand in your way.

Personal Growth Tip #5 – Allow Yourself a Break for YOU

Many people don’t take time for a break in their lives, thinking that they don’t have the time or that they don’t deserve it. This can be a big problem. If you want to see personal growth in your life, you need to allow yourself a break for you from time to time. This will not only help you on your own emotional level, but can improve your productivity on a business level as well. Breaks are important for you to work your best, so taking a break now and then will actually help to grow your business.

Personal growth is important for your well being, not only on a personal level, but on a business level. With these personal growth tips, you’ll not only grow as a person, but you’ll be able to take these tips and use them to make your business grow and prosper as well.